Customer Reviews & Stories

I have struggled with bad car luck since I started driving 10 years ago. I blame this on bad luck but mostly on the fact that I’m basically clueless when it comes to cars. When my dad was alive he handled all the repair conversations and concerns for me and he had an excellent mechanic. Shortly after his death that mechanic retired and for the past 6 years I’ve paid $700 multiple times for routine brake maintenance and other things that I was grossly overcharged for. I recently moved in near Allen’s Auto and when my car started smoking in my friend’s driveway last month, I decided to have it towed there since it was so close to my home.

They diagnosed and fixed the problem in about a week and communicated with me throughout the entire process. They even sent me a link to a website that showed everything they saw in my car that needed repairs, complete with photos and documentation from the tech. This BLEW my mind. I showed everyone I knew because I was so impressed. The total cost for everything was significantly less than what I had been prepared for which was such a relief given that we’re in the middle of a pandemic and I had just paid moving costs.

Not only that, they mailed me a card after my car was fixed to say thank you but really I should have been the one mailing them a card! I also got a letter today with a 3 month free subscription to Sirius XM from them. Truly incredible. I’ve never been so blown away in my life.

And on top of already amazing service, they called me yesterday to check in on how my car is running and if I had any issues or concerns.

When I tell you I have been searching for YEARS for a mechanic’s shop that won’t rip me off because I’m naive and car illiterate, I mean literally years. I’m so glad I moved in nearby and found this absolute gem of a shop. They’ll have my business as long as I’m in Vermont and driving because I’m that happy. I can’t stop telling everyone I know how much I loved my experience here.

If you’re looking for a shop that won’t rip you off, does excellent work, and seems to seriously care about you and your car look no further. You’ve found it.

— Google Review

Great people,Brian and Sara talk to you as friends not just customers ! Your told up front about the problem and the plan and cost to repair it! Hometown business with a great team!

— Facebook Review

Brian & Sarah know their stuff! great customer service, and great mechanical work. they'll treat you like you're a priority...even if you drive an old rust-bucket that is literally falling apart. They were very thorough with everything and explained the things i didn't quite get without making me feel "uneducated" about the  car. Great prices, Great People...great garage! you can trust them to get the job done.

— Yelp Review

Thank you all so much for your outstanding service! From start to finish I couldn't have been happier! You got me in quickly, gave me a fair quote, quickly fixed the issues and the total price was lower than the original quote! You are honest, fair and affordable. I will be back and so will my friends and family. Thank you again, Brian, Sarah and the guys at Allens.

— Facebook Review

Awesome mechanics, great service,  warm welcome, this is how I would describe Allen’s Automotive. If you need work done on your vehicle definitely go see the staff at Allen’s they will tell you what it wrong, what needs to be fixed and what doesn’t with no B.S. and prices are vary reasonable.  Thank you to the whole team!!!!

— Google Review

I wouldn't go anywhere else.The service is great and so are the people and yes that includes John.

— Facebook Review

Great people

— Google Review

Allen's Automotive has serviced my families vehicles for the last 5 years. They are honest and trustworthy. I would recommend Allen's Automotive to anyone.

— Google Review

Brian and Sarah care about your vehicle as much as you do. Their pride in work, and customer service is like no other garage in the area. i know that my car is always in good hands with Brian, and its always so pleasant to chat with Sarah. When i got myself in a little "fender bender", i called them up and they immediately looked my car over to make sure its safe for me to drive.  i personally don't see myself going to anyone else ever, other than these guys (other than body work!...they dont offer body work).  i look forward to continue having my vehicle well taken care of and seeing how these guys grow!

— Google Review

By far the best service around wouldn’t go anywhere else for service.

— Facebook Review

Best auto repair I've even known in my 50+ years of driving. Honest, very reasonable prices, stand behind their work.

— Google Review

Very happy with all the work they've done for us... Always professional, dependable and trustworthy. Love these guys!

— Yelp Review

Great service and professionalism at Allen’s, very satisfied with their work!!!

— Google Review

I went to get my car inspected at Allen’s auto. And thanks to the observant mechanic that noticed a brake line leak. If I had lost all my fluid and had no breaks I don’t know what would’ve happened. They are very friendly there and efficient. Thank you so much Alan‘s auto.

— Facebook Review

Great reasonably priced place to have your car serviced. The work is always done right the first time.

— Google Review

Great people and attitude. Highest  quality services from a small independent owner with foreign auto expertise.  Work above and beyond standard service, but still reasonably priced.  They flexibly work with you, and can deal with the unexpected or unusual problems.  Real mechanic, not just part swappers with a book.

— Google Review

Professional, trustworthy and dependable service by certified technicians.  A small town business that truly cares, with exceptional customer service. Highly recommend!

— Google Review

Always the best service. Thanks for fitting us in, knowing we are leaving shortly for the winter

— Google Review

What an incredible experience. I'll keep it short as everyone else has already commented on what I would. Felicia is the nicest receptionist I have ever met. Not only is she extremely helpful, she is patient and informative. I believe I spoke with Brian on the phone as well who was just as wonderful. I like many others loved the link with photos and explanations, and I was so grateful that they had a loaner car for me to use at no cost (besides filling with gas, which, of course!) I will never go anywhere else again.

— Google Review