Customer Reviews & Stories

I am very happy with the professionalism and great service that I received here. They also checked out issues besides my air conditioner which was blowing warm air. The air filter was dirty and battery terminals were quite corroded...plus a torn wiper. Small issues but along with diagnosing the air conditioner issue...a win win!

— Google Review

Really nice people,work appears quality, a bit pricey, but if you want quality work, your going to pay for it, trust our brakes were fixed correctly, and im not a big trust guy,again customer service is really above the rest, sounds like im related, just giving credit when credit is due,Rob Kallahan

— Google Review

These guys are fantastic. We were visiting from out of town and needed a mechanic, and went with Allen’s. They were prompt, super friendly, and really thorough in their service. Good rates and great service!!

— Google Review

Honest and caring, my new mechanics.

— Google Review

I have struggled with bad car luck since I started driving 10 years ago. I blame this on bad luck but mostly on the fact that I’m basically clueless when it comes to cars. When my dad was alive he handled all the repair conversations and concerns for me and he had an excellent mechanic. Shortly after his death that mechanic retired and for the past 6 years I’ve paid $700 multiple times for routine brake maintenance and other things that I was grossly overcharged for. I recently moved in near Allen’s Auto and when my car started smoking in my friend’s driveway last month, I decided to have it towed there since it was so close to my home.

They diagnosed and fixed the problem in about a week and communicated with me throughout the entire process. They even sent me a link to a website that showed everything they saw in my car that needed repairs, complete with photos and documentation from the tech. This BLEW my mind. I showed everyone I knew because I was so impressed. The total cost for everything was significantly less than what I had been prepared for which was such a relief given that we’re in the middle of a pandemic and I had just paid moving costs.

Not only that, they mailed me a card after my car was fixed to say thank you but really I should have been the one mailing them a card! I also got a letter today with a 3 month free subscription to Sirius XM from them. Truly incredible. I’ve never been so blown away in my life.

And on top of already amazing service, they called me yesterday to check in on how my car is running and if I had any issues or concerns.

When I tell you I have been searching for YEARS for a mechanic’s shop that won’t rip me off because I’m naive and car illiterate, I mean literally years. I’m so glad I moved in nearby and found this absolute gem of a shop. They’ll have my business as long as I’m in Vermont and driving because I’m that happy. I can’t stop telling everyone I know how much I loved my experience here.

If you’re looking for a shop that won’t rip you off, does excellent work, and seems to seriously care about you and your car look no further. You’ve found it.

— Google Review

Great people,Brian and Sara talk to you as friends not just customers ! Your told up front about the problem and the plan and cost to repair it! Hometown business with a great team!

— Facebook Review

Brian & Sarah know their stuff! great customer service, and great mechanical work. they'll treat you like you're a priority...even if you drive an old rust-bucket that is literally falling apart. They were very thorough with everything and explained the things i didn't quite get without making me feel "uneducated" about the  car. Great prices, Great People...great garage! you can trust them to get the job done.

— Yelp Review

Thank you all so much for your outstanding service! From start to finish I couldn't have been happier! You got me in quickly, gave me a fair quote, quickly fixed the issues and the total price was lower than the original quote! You are honest, fair and affordable. I will be back and so will my friends and family. Thank you again, Brian, Sarah and the guys at Allens.

— Facebook Review

Awesome mechanics, great service,  warm welcome, this is how I would describe Allen’s Automotive. If you need work done on your vehicle definitely go see the staff at Allen’s they will tell you what it wrong, what needs to be fixed and what doesn’t with no B.S. and prices are vary reasonable.  Thank you to the whole team!!!!

— Google Review

I wouldn't go anywhere else.The service is great and so are the people and yes that includes John.

— Facebook Review

Great people

— Google Review

Allen's Automotive has serviced my families vehicles for the last 5 years. They are honest and trustworthy. I would recommend Allen's Automotive to anyone.

— Google Review

Brian and Sarah care about your vehicle as much as you do. Their pride in work, and customer service is like no other garage in the area. i know that my car is always in good hands with Brian, and its always so pleasant to chat with Sarah. When i got myself in a little "fender bender", i called them up and they immediately looked my car over to make sure its safe for me to drive.  i personally don't see myself going to anyone else ever, other than these guys (other than body work!...they dont offer body work).  i look forward to continue having my vehicle well taken care of and seeing how these guys grow!

— Google Review

By far the best service around wouldn’t go anywhere else for service.

— Facebook Review

Best auto repair I've even known in my 50+ years of driving. Honest, very reasonable prices, stand behind their work.

— Google Review

Very happy with all the work they've done for us... Always professional, dependable and trustworthy. Love these guys!

— Yelp Review

Great service and professionalism at Allen’s, very satisfied with their work!!!

— Google Review

I went to get my car inspected at Allen’s auto. And thanks to the observant mechanic that noticed a brake line leak. If I had lost all my fluid and had no breaks I don’t know what would’ve happened. They are very friendly there and efficient. Thank you so much Alan‘s auto.

— Facebook Review

Great reasonably priced place to have your car serviced. The work is always done right the first time.

— Google Review

Great people and attitude. Highest  quality services from a small independent owner with foreign auto expertise.  Work above and beyond standard service, but still reasonably priced.  They flexibly work with you, and can deal with the unexpected or unusual problems.  Real mechanic, not just part swappers with a book.

— Google Review

Professional, trustworthy and dependable service by certified technicians.  A small town business that truly cares, with exceptional customer service. Highly recommend!

— Google Review

Always the best service. Thanks for fitting us in, knowing we are leaving shortly for the winter

— Google Review

What an incredible experience. I'll keep it short as everyone else has already commented on what I would. Felicia is the nicest receptionist I have ever met. Not only is she extremely helpful, she is patient and informative. I believe I spoke with Brian on the phone as well who was just as wonderful. I like many others loved the link with photos and explanations, and I was so grateful that they had a loaner car for me to use at no cost (besides filling with gas, which, of course!) I will never go anywhere else again.

— Google Review

I found this gem when I was visiting Vermont for a long weekend to diagnose check engine light/electrical issue with my Mini Cooper. I had to get back home as soon as possible and Felicia and the Crew at Allen's Automotive made it happen. They were able to squeeze my car in and got me on the road the following day. Felicia was amazing. Very professional, friendly, and communicated clearly. I also LOVE how they send you a detailed breakdown of the diagnostics/test results and PICTURES so I had all the information I needed to understand the issues and make an informed decision. The work done on the car was professional and with care. So glad I found a wonderful place near Rutland that works on Mini's/BMW's

— Google User Review

These guys were amazing! Expensive repair but they made the experience a little less painful. Thank you and I look forward to doing business with you again!

— Google User Review

These guys took my phone call as I was in distress after being told I had to replace the axle in my Subaru. I was stranded and had my dog with me and no where to go- they got me in when no one else could, as well as found the parts with in minutes. Great family business with daughter and Dad helping me out in the office through out the day. Very reasonable, and checked the rest of the car out throughly to make sure I was safe for the rest of my road trip.

Clean and tidy shop & amazing employees that really care and are passionate about what they do…

Highly recommended! 🌟 🌟 🌟 🌟 💫

— Facebook User Review

I was referred by a close friend and have not been disappointed! They even go so far as to send a thank you card after your first visit and work done. I also received regular phone calls about quotes and issues that arose during my repair. They even gave me a loaner for an evening because my beast was being terrible and they could not finish it by the end of the day. This staff is the friendliest and most helpful I have EVER encountered in a customer service setting. I received a fair and honest quote for the amount of work my darn old car needs and got some of it done just the other day. I tested it out with a little road trip and am very happy! I have recommended them to everyone I talk to and will continue to do so. I am beyond happy with the staff and service here. Thank you!!!!

— Facebook User Review

Wonderful customer service!

— Google User Review

These guys took my phone call as I was in distress after being told I had to replace the axle in my Subaru. I was stranded and had my dog with me and no where to go- they got me in when no one else could, as well as found the parts with in minutes. Great family business with daughter and Dad helping me out in the office through out the day. Very reasonable, and checked the rest of the car out throughly to make sure I was safe for the rest of my road trip.

Clean and tidy shop & amazing employees that really care and are passionate about what they do…

Highly recommended! 🌟 🌟 🌟 🌟 💫

— Google User Review

Allen repaired both our rear wheel bearings that were making a loud noise in our Subaru Forester Limited. Now after fixing that, plus new Michelins all season/weather tires it rides like silk

Also the lady at the front desk and the two mechanics we met were outstanding in service, testing one of them the car before and aft.

Thank you Allen’s Automotive.

— Google User Review

Their service has been excellent. Super friendly, informative, and able to diagnose and fix issues on my old car, that other shops would rather avoid.

— Facebook User Review

I am always pleased with the service, and follow-up from Allen's. They do what they say they're going to do and whatever issues I brought my car into service for are addressed. Great shop!

— Yelp User Review

Awesome people. Great business

— Google User Review

I like to promote local businesses that have provided me with good to excellent service. Allen's Automotive fixed a few vexing problems on my 1972 MGB in order to pass Vermont inspection. The owner Brian Notte listened to my concerns and completed work to my satisfaction. If need arises I would not hesitate to take my car there again.

— Google User Review

October 2022. Allen's Automotive continues to be my go-to repair center for my 1972 MGB and my well-loved 2006 Honda Accord. Customer communication/service continues to be exceptional and the pricing fair.

— Google User Review

From the initial phone call to getting car serviced throughout the whole process Felicia was pleasant and helpful. This was my 1st time using Allen's Automotive but it definitely will not be the last. They have earned a life long customer. Highly recommended

— Google User Review

Moved to town and needed my vehicle inspected. I went to Allen’s Automotive and I was beyond satisfied. I got my vehicle inspected but it was done by some of the most loveliest staff I have encountered while here. Their customer service is above average. I’ll continue to use them for all my car needs in the future. I’ll recommend Allen’s Automotive for anyone who wants great prices and great service.

— Google User Review

I was very pleased with the service….prices and hospitality. Just moved up from CT and stopped there to ask a question and they helped me with everything I needed. Would definitely recommend them to anyone.

— Google User Review

Always good service....always friendly....always fair prices....recommend them.

— Google User Review

Felicia is so friendly and a pleasure to work with. Always Accommodating. Professional. Skilled.

— Google User Review

Have used Allen's twice now and have received great service, they take an interest to make sure everything is right for you.

— Google User Review

Excellent service. Very professional & knowledgeable.

— Google User Review

I've been bringing my vehicles to Allen's for several years now, and they've just been wonderful. Always concerned, always competent, always thorough, always on schedule, always upfront, always a pleasure to deal with. I feel lucky to have found them.

— Google User Review

The best people I've ever dealt with in regard to my car. I won't go anywhere else

— Google User Review

Customer service was excellent.

— Google User Review

Great service and great people

— Google User Review

We bring all 3 of our vehicles to Allen's! They are very friendly, honest, and do a great job. They will not do any work on your vehicle unless you approve it. They always provide pictures to show what is wrong so you can make an informed decision. I don't take my cars anywhere else!!!!

— Google User Review

We bring all 3 of our vehicles to Allen's! They are very friendly, honest, and do a great job. They will not do any work on your vehicle unless you approve it. They always provide pictures to show what is wrong so you can make an informed decision. I don't take my cars anywhere else!!!!

— Google User Review

It’s always a great experience at Allen’s thanks to the patient, friendly, and professional staff!

— Google User Review

My go to mechanic. Always a great experience at Allen's Automotive. Reliable and honest mechanics at a reasonable price. They'll thoroughly explain every repair being done and send you a diagnostic break down. There are never any surprises. The office staff are great too!

— Google User Review

Always get an appointment quickly, Get back to you ASAP whatever the problem is , Extremely courteous and informative.

— Google User Review

Excellent shop and service.

— Google User Review

Always accommodating and up front.

— Google User Review

Excellent, friendly service. Always quick to get me in. Carole

— Google User Review

The repair is always done right and at a reasonable price. For example the Rutland RAM dealer charged me 2.5x the cost for a diesel oil change. Felicia at Allen's is a pleasure to speak with and communicates very well. I highly recommend Allens

— Google User Review

They did a great job when fixing a problematic tire. They found the problem quickly and gave me a solid solution, while also fotting me in to an already tight schedule. They even followed up with me with a thank you card and a scratch ticket! I haven't had the chance to call them back yet, but this is the least I can do for now.

— Google User Review

Felicia is amazing!! She is super friendly, very helpful, great service. I will be using Allen’s for all of my car needs in the future!!

— Google User Review

Expert repairs and service. Allen's keeps our cars running, especially Nellie Belle, my 33 yr old Jeep !

— Google User Review

Everytime I have a problem with my old Mercedes Allen's Automotive is the place I go. They are prompt, efficient, very knowledgeable and I have never been disappointed with their work. I highly recommend anyone, with a difficult to repair vehicle, to give them your business.

— Google User Review

Excellent shop and service. They do a great job!

— Google User Review

When the OEM dealership service department recommends calling this independent, there has to be a reason. VW was booking 3+ weeks out and suggested that I contact Allen's. They were able to schedule me the following day and complete the work as quickly as parts were available. I loved the comprehensive checklist they covered and found a significant issue, besides the initial reason for bringing it in, that could have caused a catastrophic failure. Allen's diagnostics were reported nicely through an online system where the service advisor text messaged a link to review. There the technicians had their full write up with photos of the problem so I could see what was going on without having to come back in to look. The communication was excellent and the cost estimate was the price paid upon completion.

I was completely satisfied with Allen's Automotive and would highly recommend.

— Yelp User Review